Terms of service
Terms & Conditions
1. Age Range
Bright Little Learners Training Centre FZE provides educational and learning support programmes for children aged 6 to 12 years only.
2. Registration
A one-time, non-refundable registration fee is required for each child upon enrolment. Registration is confirmed only once all required documentation and payments have been received.
3. Fees & Payments
All fees must be paid in advance of attending any class or programme. No child will be permitted to attend sessions unless payment has been received in full. All payments are confirmed via email receipt. Fees are generally non-refundable, except where required by applicable regulations.
4. Communication
Official communication will be conducted via email, WhatsApp message, or telephone call. Parents or guardians are responsible for ensuring their contact details are accurate and up to date.
5. Class Scheduling & Block Bookings
All programmes operate on a block booking basis. When a block is purchased (for example, 10 lessons), all lessons within the block will be scheduled in advance. Class dates and times will be confirmed via WhatsApp. Once scheduled and confirmed, class dates are considered fixed, subject to the rescheduling policy.
6. Attendance & Rescheduling
Missed classes due to illness or personal reasons may be rescheduled only if a minimum of 24 hours’ notice is provided. Rescheduled sessions must be completed within the same block period and are subject to availability. Missed classes without 24 hours’ notice are not refundable and cannot be rescheduled. No refunds are issued for missed sessions under any circumstances.
7. Punctuality & Collection
Students are expected to arrive on time for all sessions. Late arrival may result in a reduced session duration with no fee adjustment. Parents or guardians must collect children promptly at the end of each session.
8. Behaviour & Conduct
Students are expected to behave respectfully towards staff, peers, and Centre property. The Centre reserves the right to suspend or withdraw a student if behaviour consistently disrupts learning or compromises safety. No refunds will be issued in such circumstances.
9. Health & Safety
Parents or guardians must disclose any relevant medical conditions, learning needs, or allergies at registration. Children who are unwell should not attend. In the event of illness or injury, parents will be contacted, and where necessary, the Centre may seek medical assistance at the parent’s expense.
10. Parking & Premises Liability
Street parking may be available in the vicinity of the Centre. Bright Little Learners Training Centre FZE accepts no responsibility or liability for parking arrangements, including vehicle damage, fines, or incidents occurring outside the Centre premises. Parking is undertaken entirely at the parent or guardian’s own risk.
11. Photographs & Media
Photographs or videos may be taken for educational or promotional purposes. Parental consent will be obtained separately where required.
12. Changes to Classes or Operations
The Centre reserves the right to amend class schedules, staffing, or programme delivery where operationally necessary. Parents or guardians will be informed of any changes in advance wherever reasonably possible.
13. Safeguarding & Supervision
Bright Little Learners Training Centre FZE is committed to providing a safe, secure, and supportive learning environment for all children. Students are supervised by staff during their scheduled class times only. Parents or guardians remain responsible for their child outside of allocated session times, including before drop-off and after collection. The Centre does not provide supervision outside of scheduled class times.
14. Limitation of Liability
Bright Little Learners Training Centre FZE takes every reasonable care to provide a safe and supportive environment. However, the Centre cannot accept responsibility for any injury, loss, or damage unless caused by proven negligence.
15. Data Protection & Confidentiality
All personal information provided to the Centre will be kept secure and treated confidentially. Information is used solely for administrative and educational purposes in accordance with applicable UAE data protection laws.
16. Unexpected Closures
Bright Little Learners is not responsible for class cancellations caused by events outside our control, including government restrictions, public safety measures, or other unforeseen circumstances. We will make every effort to reschedule affected classes where possible; however, refunds will not be issued in these situations.
17. Complaints Procedure
If a parent or guardian has a concern or complaint, they should first raise it with the Centre Manager. Bright Little Learners will aim to resolve all concerns promptly and professionally. If a matter cannot be resolved internally, parents may contact the relevant regulatory authority in Dubai.
18. Acceptance of Terms
By enrolling a child at Bright Little Learners Training Centre FZE, parents or guardians acknowledge and accept these Terms & Conditions in full.